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Frequently Asked Questions

  • Delivery to UK: What are my postage options?

    Standard: RM24 Delivery - £2.95
    It will usually take our RM24 delivery service 1-3 working days to get to you. So if you order something on a Wednesday before 2:30pm, then it’s going to be with you on the Thursday (we see this in 90% of cases). Sometimes, however, it may be a little slower. It’s best to allow up to three working days for your order to arrive, if it still hasn’t arrived then get in touch with us.

    We will take a look at the weight and value of your item and choose the most suitable method of despatch. This will sometimes involve use of a courier service which requires somebody to sign for the item on delivery.

    We try to dispatch all orders from our warehouse before 14:30 during the working week, with orders placed at the weekend being despatched on the following Monday.

    Express Delivery: Royal Mail Special Delivery (Next Day by 1pm) - £6.95
    This is a service which is only available to orders that weigh under 2kg and it’s not available for outlying areas. Items dispatched via this service will be delivered by 1pm the next working day (if you’re lucky and the postie is in a good mood then he’ll deliver on a Saturday!)

  • Delivery outside UK: What are my options?

    The size, weight and value of your item will be used to calculate the international shipping cost. The Gift Oasis constantly monitors the pricing and shipping options to ensure your delivery is safe and affordable.

    The best way to see your delivery options is to enter your delivery address via the checkout page and we will show you the best available options.

  • When will I get my order?

    This will depend on the shipping method you opted for. If you’re unsure of this, the details will be in the confirmation email you received when placing the order.

    We aim to get all the day’s orders out by 4pm. If you placed your order between 15:30 and 16:00 then it may be despatched the following working day.

    If you place your order on a Friday after 15:30 then it typically won’t be despatched until the following Monday. If it’s urgent and you need it within a specific time frame then give us a call and we’ll see what we can do - it’s always worth a shot

    There are also some products, such as Pre-Orders, which may take slightly longer due to the extended production time. The product page for the item should give you some additional information about this. If you’re not sure, just give our awesome support team a call, or drop them a quick email.

    Royal Mail 1st Class Post:
    These deliveries will usually arrive within three working days but it’s only a period of seven working days that we can investigate a potentially missing delivery. If you don’t receive your order or have received a failed delivery card, it’s best to check with your local sorting office before contacting us. The contact can be found by calling Royal Mail on 08457 740 740.

    Royal Mail Special Delivery:
    Delivery with this service should be with you by 1pm on the next working day after dispatch. In some outlying areas, however, this is changed to 5pm. The areas where this applies are postcodes starting with JE, GY, ZE, BT, IM, KW, IV and HS.

    To keep track of your order you can use the Royal Mail website (www.royalmail.com) which allows you enter the tracking number you will have received in the email confirming dispatch (only applies to Royal Mail Special Delivery). If you don’t have this number or do not agree with the information they supply, please get in touch and we can investigate.

    International Airmail:
    It’s usual for European Airmail parcels to arrive within 2-7 working days. We would ask, however, that you leave it 10 working days before you contact us. Non-European Airmail is estimated to be delivered within 10 working days but be sure to allow 20 working days before contacting us. On occasions, the custom’s department of a country may cause a delay.

  • How do I cancel my order?

    Don’t worry, it’s easy to make a mistake. Get in touch with our customer support team as soon as you can because we’re very speedy in getting items dispatched. If it does get sent out before you can cancel, it’s not a problem. Just send it back and we’ll provide you a refund.

  • How about returns and refunds?

    If something’s faulty or it just wasn’t what you thought it would be then you need to give our customer support team a call so we can sort out a return. No fuss or bother.

    You can find our full returns policy here

  • Where’s my confirmation email?

    The first place to check is the spam folder for your email account. If it’s not there, then it’s possible you misspelled the email address or used an old one which you’re no longer using. Best thing is to give our customer support team a call and they’ll be able to track down the missing order.

  • I won’t be in for delivery

    If nobody’s around when either Royal Mail tries to deliver, they’ll leave a ‘failed delivery’ card. If it’s a Royal Mail delivery they will try to deliver to your immediate neighbours and, failing that, will return it to the local sorting office for collection or a rearranged delivery. If it’s one of our couriers, they will usually try to deliver the following day, before holding at their sorting depot.

    If you’re not sure about how this works you can give our customer support team a call.

  • Does my order include invoice or price?

    Yes, each order comes with an invoice containing the cost of the items. You can, however, choose not to have this included. Give The Gift Oasis customer service team a call before you place your order and they’ll make sure no invoice is included when it’s sent out.

  • How to use a coupon or voucher?

    You will see the option to use your voucher when you’ve loaded up your basket. You will see a box in which to enter the code and the amount will be automatically taken from your total. It’s that easy.

  • Can you deliver to BFPO addresses?

    Yes, that’s not a problem. We deliver to British Forces Post Office addresses and you will only have to pay the same price as anyone ordering from the UK.

  • How secure is The Gift Oasis website?

    We make sure that any information provided is safely protected with the latest encryption technology. We use a 256-bit SSL standard of encryption to secure all your credit and debit card details.

    If there was any unauthorised use of your credit or debit cards, most banks and card issuers will either cover the charges or limit your liability to £50. If you believe you have been the victim of fraud, please contact your financial institution immediately, before letting us know.

  • Are we done?

    Think so. That seems to be about it. Well done for sticking it out to the end though - unless you just scrolled straight down here. In which case...

    Anyway, generally we do everything we can to provide annoyingly good customer service and reliable, hassle free delivery. If it ever feels like we’re treating you like units to be processed instead of proper human beings - tell us.

    We’re always looking for way to improve our service so if there’s anything you think of, please get in touch. You can find our contacts here.

As seen in the press...

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